FAQ
In this section you will find answers to frequently asked questions about reservations, tour organization, routes, bike rental, equipment, guides and much more!
Do I need to book in advance?
Yes, we always recommend booking ahead, especially on weekends and during summer. Spots are limited to ensure the best possible experience. You can book here on our website, or contact us by email or phone for any information or personalised request!
How can I book a group tour or other services?
Just get in touch — we'd love to put together the perfect experience for your group. For larger groups, we recommend contacting us well in advance to guarantee availability and the best possible organisation.
Is insurance coverage included?
Yes, all our services — guided tours and bike rental — include basic insurance coverage. For full details on coverage and any exclusions, we recommend reading the documentation provided at the time of booking carefully.
What is your cancellation policy?
Daily Tours
The full amount of the tour will be charged at the time of booking.
In case of cancellation, the following conditions apply:
Cancellation up to 7 days before the tour date: full refund of the amount paid.
Cancellation within 7 days of the tour date: no refund will be issued. The amount paid will remain available as credit to be used for a future booking with Joule Como, with no expiration date.
For any cancellation or modification request, please contact us directly by email or phone.
Multi-Day Tours
Should you need to cancel your trip, please contact us directly and we will be as accommodating as possible. The following policy is however in place to cover the costs Joule incurs before trips depart, such as third-party bookings and staffing.
Deposits are non-refundable and non-transferable. Balances are collected 120 days from the departure date and are subject to the following cancellation policy:
Cancellations made between 120 and 90 days from the departure date: a full credit of your balance (not including the initial deposit) will be carried forward for a future trip, to be used within two years.
Cancellations made between 90 and 75 days prior to the departure date: a credit of 50% of your balance (not including the initial deposit) will be issued towards a future trip within two years.
Cancellations made within fewer than 75 days of departure: no credit can be applied. For this reason, we highly recommend travel insurance.
Please note, credits can be used towards a new balance only and not a deposit. A new deposit will be required for each new booking. Credits related to cancellations expire two years after the initial travel date and may be applied only once.
What payment methods do you accept?
We accept cash and credit or debit card payments.
What happens if the weather is bad?
The safety of our customers always comes first. If conditions are unsafe, we reserve the right to modify or cancel the tour. In the event of a cancellation on our part, we'll offer you an alternative date or a full refund.
How do I get to Joule Como?
We're just a short walk from Como Borghi station, with direct trains from Milan taking around 1 hour. If you're coming by car, there are several multi-storey car parks available nearby.
What's included with the rental?
Every rental includes the Bike, a Water Bottle, a Rear Light and a Puncture Repair Kit. Locks, Bags and additional accessories are available on request.
How long can I rent a bike for?
Our minimum rental period is half a day. For those who want to take their time and explore further, multi-day rentals are also available. Get in touch to find out about pricing and to find the option that works best for you!
Is a security deposit required?
Yes, a security deposit will be required at the time of bike pick-up via credit card. The amount varies depending on the type of bike:
E-City Bike: €150
Other Bikes (Road, Gravel): €300
The deposit will not be charged but simply held on your credit card for the duration of the rental. The full amount will be released immediately upon return of the bike.
Where do I pick up and return the bike?
Pick-up and drop-off take place directly at our store in Via Mentana 12, Como. If you need the bike delivered to your hotel or apartment, we offer this service on request.
Do you have pedals?
Yes, we have all types of pedals — Flat, MTB (SPD) and Road (Look and Shimano). Tell us at the time of booking which type you use and we'll take care of everything!
Do you have a child seat?
Yes, child seats are available on our electric city bikes. Please let us know in advance to make sure one is available for you.
Can you deliver the bike directly to my hotel or apartment?
Yes, we offer bike delivery within the city of Como and the surrounding area. Get in touch for more details!
How do I choose the right size?
Our expert team is on hand to help you find the perfect fit. Get in touch before booking and we'll find the right bike for you together.
What happens if the bike breaks down or I get a puncture during the rental?
Every bike comes with a puncture repair kit for those small emergencies on the road. For anything else, just get in touch and our team will do their best to assist you as quickly as possible.
Is there a minimum age for renting a bike or joining a tour?
Independent rental is available to adults only. Younger riders are welcome when accompanied by an adult. Get in touch if you have any specific requirements.
I want to explore by bike but I don't know where to go.
Join one of our guided tours — Slow Rides for those who want to take it easy along the lake, and Road Adventures for those looking for more of a challenge. Our local guides take care of everything!
I'd like to explore the area by bike but I'm not a strong climber. Do you have any suggestions?
Absolutely. Our E-Bikes are perfect for those who want to enjoy the scenery without worrying about the hills.
Do the tours include breaks, refreshments or lunch?
Yes, our tours include carefully chosen stops along the way — whether that's a coffee with a view or a break in a historic village. Details vary depending on the tour and will be shared with you at the time of booking.
What should I wear?
For Slow Rides, comfortable everyday clothing and closed shoes are absolutely fine. For Road Adventures, we recommend a proper cycling kit — jersey, padded shorts and suitable shoes. You'll find everything you need in our shop!
Do I need to bring anything with me on the tour?
We recommend bringing water, sunscreen, a form of ID and wearing layers to handle temperature changes, especially at higher altitudes. We'll take care of everything else!
Do the guides speak English
Yes, all our guides speak English. If your group has specific language requirements, get in touch in advance and we'll do our best to accommodate you.